Collections AI for South African Credit Providers: How the Technology Works
TL;DR A collections supervisor at a South African credit provider starts most Monday mornings the same way. She opens the delinquency report. She looks at the accounts between 30 and 90 days past due. She divides them into calling batches for the week, organised by balance with the larger balances worked first. Her team moves […]
Churn Prediction for South African Banks and Insurers: Using AI to Prevent Customer Loss Before It Happens
TL;DR Acquiring a new retail banking customer in South Africa costs between R800 and R2,500 depending on the acquisition channel, product type, and customer segment. Retaining an existing one costs a fraction of that figure, provided the institution knows the customer is at risk before they leave. Churn prediction is the capability that creates that […]
iTuring.ai helped a leading general insurer in North America improve claim settlement efficiency by 32%
iTuring.ai helped a leading general insurer in India reduce revenue leakage by 9%
iTuring.ai helped a leading life insurer in India improve early claim prediction accuracy by 15%
