Winning the Deposit War

AI-Driven Growth Strategies for Banks: ABA On-Demand Webinar

Deposit growth has become harder and more expensive. Rate-led strategies attract balance-chasers who leave the moment a better offer appears. The institutions holding and growing core deposits are doing something different: they are reading behavioral signals early enough to act on them. This on-demand session, presented by iTuring at the American Bankers Association, brings together two practitioners who have built and deployed governed AI for deposit growth in regulated environments, alongside a moderator with two decades of institutional financial services experience.

On-Demand Recording

60-minute session

AI for Deposit Growth and Retention

Presented at the American Bankers Association

Your Benefits

What This Webinar Covers

How do predictive and agentic AI reshape collections?

Not every account needs the same treatment. The webinar examines real examples of how AI segments borrowers by willingness and ability to pay, and how outreach strategies adapt in real time based on behavioral signals.

How do you use behavioral analytics to tailor outreach by risk and responsiveness?

Beyond credit scores and payment history: using interaction patterns, contact preferences, and engagement signals to determine who to reach, when, and how. What works in production and what just adds noise.

Where do human agents and AI collaborate best?

AI handles pattern recognition, next-best-action recommendations, and real-time prioritization, while humans manage negotiation, empathy, and complex cases. The webinar outlines where effective handoffs occur and how to design workflows that improve both RPC (Right-Party Contact) and PTP (Promise to Pay) rates.

What does governance and explainability look like in AI-driven collections?

Regulators care about fairness, transparency, and compliance. The webinar reviews the documentation auditors evaluate, how institutions demonstrate non-discriminatory outcomes, and how explainability is maintained even when models adapt in real time.

Meet the Speakers

Valsan Ponnachath

Co-Founder, President and COO, iTuring

LinkedIn

Suman Kumar Singh

Founder and CEO, iTuring

LinkedIn

Moderated By

Kristen Castell

Managing Director, Fintech CAFE

LinkedIn

Who is this for?

Who Is This For?

If you’re leading Collections or Recovery Operations and working to lift RPC and PTP rates while maintaining compliance, the webinar highlights practical strategies used by institutions already operating AI-driven collections systems.
If you’re a Risk or Compliance leader balancing innovation with fair lending requirements, the webinar outlines governance frameworks designed to stand up to audit scrutiny.
If you run Contact Centers and are focused on improving agent productivity without increasing burnout risk, the webinar examines architectural patterns for intelligent routing and next-best-action systems.
If you’re leading AI/ML teams and facing challenges moving pilots into production, the webinar shares examples of collections AI initiatives that cleared compliance hurdles and reached live deployment.

Frequently Asked Questions

01

How do I access the recording?

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After submitting the form, you will receive an email with a private link to stream the full session.

02

Is this only relevant to large banks?

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No. The examples in the session are drawn from community banks and credit unions as well as tier-one institutions. The $18 million case study comes from a 500,000-member credit union. The governance and segmentation principles apply at any deposit portfolio size.

03

How technical is the session?

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This is a strategy and operations discussion. It assumes familiarity with deposit banking and general awareness of AI terminology but does not go into code, mathematics, or model architecture in detail.

04

Do I need a data science background to follow along?

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No. The session is built for deposit leaders, risk officers, and executives who work with AI systems or are evaluating them, not teams who build models from scratch.

05

Can I watch only the section that is most relevant to my role?

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The full recording is available as one continuous session. Timestamps for each topic will be included in the access email so you can navigate directly to the sections most relevant to you.

06

What if I have a follow-up question after watching?

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Send it to info@ituring.ai and the team will follow up directly.

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With experience across banking, retail, telecom, pharma, CPG, and digital marketing, he leads cross-functional teams at iTuring.ai to deliver advanced analytics, machine learning, and AI solutions.

Aishwarya Hegde

VP Operations & Content Head

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Prior to iTuring.ai, she worked with Market Probe and WNS Research & Analytics, delivering high-impact decision support and actionable analytics for IBM with a record of zero errors.

 

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Bryan McLachlan

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Prior to iTuring.ai, he held executive leadership roles at Instant Life, AIG, Nedbank, FNB, and TransUnion. He focuses on enabling enterprises to adopt AI and machine learning within trusted, governed, and risk-managed frameworks.

 

Bryan holds a Master’s degree in Commerce from the University of Johannesburg.

Mohammed Nawas M P

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At iTuring.ai, he oversees product roadmap and customer delivery, applying cloud-first thinking, deep systems expertise, and a focus on building robust, scalable AI solutions that challenge industry norms.

 

He is a graduate of Rajiv Gandhi Institute of Technology.

Amit Kumar

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Prior to iTuring.ai, he held senior technical roles at Radisys and Aricent. Amit leads platform architecture with a focus on governance, lineage, and traceability.

 

He holds a First Class with Distinction BTech in Computer Science from Cochin University.

Valsan Ponnachath

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Prior to iTuring.ai, he held senior executive roles at Fiserv, Cisco, and Sun Microsystems, most recently serving as Senior Vice President at Fiserv overseeing global system integration and international professional services. Based in California, he leads iTuring.ai’s growth in the Americas.

 

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Before founding iTuring.ai in 2018, Suman led analytics at Zafin and Fiserv as CAO and General Manager Analytics, delivering enterprise-scale solutions still running in production.

 

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Suman holds a Master’s in Statistics from CCS HAU and a Bachelor’s in Agricultural Engineering from BHU.