Hardship Workflow Automation: How AI Routes Distressed Borrowers to the Right Programme

Two Borrowers in Identical Distress Shouldn’t Get Different Outcomes Because They Reached Different Agents TL;DR A borrower calls in genuinely struggling. Depending on which agent picks up, on their training, their caseload that day, their read of an ambiguous situation, that borrower gets routed to a forbearance conversation, a payment plan pitch, or nothing more […]


