5 Proven AI Strategies to Stop Customer Attrition in Banking Before It Happens
What if you could predict when a customer is about to leave before they even realize it themselves? In today’s fiercely competitive banking landscape, financial institutions spend millions acquiring new customers. Yet, the quiet leak in their deposit base through customer attrition continues to drain revenue faster than new acquisition can replenish it. It’s not […]
How Open Data Accelerators Are Redefining the AI Journey?
All organisations are dealing with more data than ever before. Yet, getting that data to deliver meaningful results is often a slow and messy process, and sometimes frustrating. Teams switch between tools, pipelines break, model development takes six months to confirm what we already knew, and by the time the insights reach the hands of […]
The Empathetic Edge: How AI-Driven Smart Collection Agents Are Reshaping Debt Recovery
Debt collection has never had an easy reputation. For decades, it has been associated with rigid scripts, high-pressure conversations, and strained customer relationships. But as we discussed in the recent iTuring.ai Smart Collections Agent webinar, that narrative is changing fast. In the webinar, I had the opportunity to speak with Milind Joshi and Suman Kumar […]
Why ML Ops Is the Backbone of AI Success in Banking
The Promise and Pitfall of AI in Banking As banks today are racing to harness the power of artificial intelligence—deploying machine learning models for fraud detection, credit scoring, customer personalisation, and regulatory compliance. Yet, despite significant investments, many institutions struggle to realise the full value of their AI initiatives. The culprit? A disconnect between data […]
Why Model Risk Management Matters
Artificial intelligence has moved from experimentation to boardroom priority in a remarkably short time. Most large enterprises now run multiple AI initiatives — fraud detection systems, predictive analytics platforms, generative AI copilots, and customer intelligence tools. Yet one pattern has become increasingly clear to me over the past decade. Many organizations can build AI models. […]
Financial Inclusion Is Failing. The Problem Isn’t Access
For decades, the standard response to financial exclusion has been singular: “Improve Access.” We treated it as a logistical and infrastructure challenge. The strategy was clear: build branches, open accounts, and push entire populations previously unbanked into the formal system. The Illusion of Progress: Included in Form, Excluded in Function By our conventional metrics, the […]
The Rise of Autonomous Banking
For decades, banks have invested in becoming smarter. Today, intelligence is no longer the constraint. Execution is. The next competitive advantage in banking will not come from better insights, but from systems that can act on them. For years, banking and financial services have cycled through familiar themes such as digitalization, Big Data, and more […]
Basel III Model Validation for South African Banks: Meeting Prudential Authority Standards for AI Credit Risk and Collections Models
TL;DR On 24 November 2025, the Prudential Authority of the South African Reserve Bank and the Financial Sector Conduct Authority jointly published a report on artificial intelligence in South Africa’s financial sector. The report drew on analysis conducted throughout 2024 and set out, for the first time in a formal joint publication, the regulators’ view […]
TCF Outcome Measurement for Collections: How South African Banks Demonstrate Fair Treatment Under FSCA’s Six Outcomes Framework
TL;DR There is a well-known gap in how South African financial institutions handle the TCF framework. Every regulated bank and insurer has a TCF policy. Most have TCF training programmes. A significant number have TCF committees. What far fewer have is TCF outcome measurement for collections specifically: the operational data, the management information reports, and […]
NCA Affordability Assessment with AI: How South African Lenders Use Machine Learning for Compliant Credit Decisioning
TL;DR In March 2026, the Webber Wentzel case law tracker published an update on a judgment that clarified a credit provider’s obligations under Section 81 of the National Credit Act to assess whether a consumer can actually afford the credit being offered. The court’s finding was unambiguous. The affordability assessment is a substantive obligation, and […]
