MLOps Consulting Services: What Actually Belongs in the Scope

MLOps consulting services, highlighting the scope of work involved in building, governing, deploying, and maintaining machine learning models in production.

TL;DR A CFO signing off on an MLOps consulting engagement usually sees a proposal built around getting models into production: a deployment pipeline, a monitoring dashboard, a handover deck. That is real work and it is worth paying for. It is also, on its own, half the job. The other half is proving the model […]

Why AI Product Recommendations in Banking Have to Explain Themselves First

Why AI Product Recommendations in Banking Have to Explain Themselves First

TL;DR Most conversations about AI in banking marketing use “next best offer,” “next best action,” and “product recommendation” as if they were interchangeable. They aren’t. A recommendation engine answers one question: which product should this customer see next. A next-best-action system answers a bigger one: whether to act at all, through which channel, at what […]

Building a Propensity Model in Banking: Where the Real Risk Hides

Propensity model in banking showing how customer behavior, data quality, model assumptions, and deployment decisions can introduce risk into lending decisions.

TL;DR A propensity model that ranks customers well on a spreadsheet and then fails the moment it meets production data has usually skipped one of three steps: it was never validated on a genuinely independent holdout, nobody checked whether its probabilities were calibrated, or it shipped without an audit trail. Getting the ranking right is […]

What is Model Monitoring and why does it matter?

Infographic explaining model monitoring, showing how lenders track model performance, data changes, drift, and risk signals after deployment.

TL;DR A model that has stopped being right doesn’t stop predicting. It just keeps going and delivering wrong output. How do you know when a model stops being right? A model that stops being reliable does not throw an error or fail a build. It keeps running and keeps producing confident-looking outputs that are quietly […]

AI Model Monitoring for Regulated Lenders

AI model monitoring for regulated lenders, showing ongoing oversight of model performance, drift, validation, risk, and regulatory compliance.

TL;DR Most teams that say they monitor their models are watching one number: is accuracy still where it should be. That’s a real signal, and it’s also a small fraction of what a lender that has to answer to an examiner actually needs to be watching. A Dashboard That Tracks Accuracy Is Not a Monitoring […]

Model Risk: The Four Places It Enters a Lending Book

Infographic showing four points where model risk can enter a lending book, covering model development, data, deployment, and ongoing monitoring.

TL;DR A lending model is a simplified picture of a borrower. It takes a handful of measurable things and turns them into a number that stands in for a decision no one has time to make by hand. That works right up until the picture stops matching the borrower. Model risk is the cost of […]

What Is Model Drift?

Infographic explaining model drift, showing how changes in data, borrower behavior, or operating conditions can reduce a model’s accuracy over time.

TL;DR A model doesn’t need a bug to stop working. It just needs the world to change underneath it. Model Drift Is a Performance Problem, Not a Code Problem Model drift is the general decline in a machine learning model’s predictive performance that happens over time, as the data it scores or the relationships in […]

NACH Mandate Failure Patterns: What Lenders Must Do When Auto-Debit Recovery Fails

NACH mandate failure patterns showing repeated auto-debit failures, repayment signals, and lender recovery actions for missed loan payments.

A NACH Failure Isn’t a Payments Glitch. It’s a Collections Trigger Most Workflows Miss. TL;DR Every NBFC processing loans through NACH or ECS mandates has a queue of failed auto-debits sitting somewhere in the operational pipeline, usually being retried on a schedule with no real differentiation between a borrower whose payment failed once because of […]

Tarika Bhutani

Senior Director – Sales and Marketing Operations

Tarika is a market development leader driving global growth through strategic partnerships and go-to-market initiatives.

 

She focuses on expanding enterprise adoption of AI solutions across international markets, working closely with partners and clients to enable data-driven transformation.

 

Her work centres on scaling enterprise AI through partner-led growth and direct customer engagement, supporting organisations in implementing impactful, data-driven solutions worldwide.

Vipin Johnson

Vice President – Customer Acquisition

Description Goes Here

Rajnish Ranjan

Vice President, Head – Data Science

Rajnish brings over two decades of experience leading data-driven transformation across Fortune 500 organisations.

 

His career spans senior roles at HSBC, Zafin, Cisco, TCS, Nielsen, iQuanti, Symphony, Supervalu, and Harman, delivering measurable cost savings, operational efficiencies, and revenue growth.

 

With experience across banking, retail, telecom, pharma, CPG, and digital marketing, he leads cross-functional teams at iTuring.ai to deliver advanced analytics, machine learning, and AI solutions.

Aishwarya Hegde

VP Operations & Content Head

Aishwarya has been instrumental in building iTuring.ai from inception and continues to manage core operations across the organisation. Her responsibilities span project operations, financial planning, and evaluating future expansion opportunities.

 

Prior to iTuring.ai, she worked with Market Probe and WNS Research & Analytics, delivering high-impact decision support and actionable analytics for IBM with a record of zero errors.

 

Aishwarya holds a postgraduate degree in Data Science and Machine Learning from Manipal University.

Bryan McLachlan

Managing Director – Africa

Bryan has 30 years of experience driving innovation and growth across technology, banking, insurance, and retail.

 

Prior to iTuring.ai, he held executive leadership roles at Instant Life, AIG, Nedbank, FNB, and TransUnion. He focuses on enabling enterprises to adopt AI and machine learning within trusted, governed, and risk-managed frameworks.

 

Bryan holds a Master’s degree in Commerce from the University of Johannesburg.

Mohammed Nawas M P

Co-Founder, VP Product Development

Nawas brings 20 years of experience in designing and delivering cloud-native software and data systems. He has held senior technology roles at HCL, Radisys, Kyocera, and Mindtree, leading large development teams and complex product builds.

 

At iTuring.ai, he oversees product roadmap and customer delivery, applying cloud-first thinking, deep systems expertise, and a focus on building robust, scalable AI solutions that challenge industry norms.

 

He is a graduate of Rajiv Gandhi Institute of Technology.

Amit Kumar

Amit is a technology architect with over 18 years of experience designing data-intensive systems and enterprise analytics platforms. He has built highly scalable products across open architecture models and virtualised infrastructure, aligning deep technical detail with business requirements for AI and ML solutions.

 

Prior to iTuring.ai, he held senior technical roles at Radisys and Aricent. Amit leads platform architecture with a focus on governance, lineage, and traceability.

 

He holds a First Class with Distinction BTech in Computer Science from Cochin University.

Valsan Ponnachath

President, COO and Co-founder

Valsan brings over two decades of global leadership across sales, professional services, and product operations in technology and SaaS enterprises.

 

Prior to iTuring.ai, he held senior executive roles at Fiserv, Cisco, and Sun Microsystems, most recently serving as Senior Vice President at Fiserv overseeing global system integration and international professional services. Based in California, he leads iTuring.ai’s growth in the Americas.

 

Valsan holds an MBA from the University of Nebraska and a BE in Computer Science from Bangalore University.

Suman Singh

Founder & CEO

Before founding iTuring.ai in 2018, Suman led analytics at Zafin and Fiserv as CAO and General Manager Analytics, delivering enterprise-scale solutions still running in production.

 

His work includes fraud detection systems saving clients over $19M, patented Customer Relationship Score methodology, and price optimisation recognised by the INFORMS Edelman Award (2014). He has authored multiple research papers and pioneered the data-to-value approach.

 

Suman holds a Master’s in Statistics from CCS HAU and a Bachelor’s in Agricultural Engineering from BHU.